Cancellation & Refund Policy

1. Overview

At myevnt.in, we aim to deliver a fair, transparent, and hassle-free ticketing experience for both event attendees and organizers. This policy explains when cancellations are permitted, how refunds are evaluated, and the timelines for crediting funds back to your account.

2. Attendee Cancellation & Refund Requests

Ticket refund eligibility depends on the organizer's refund window set for each specific event:

• Within the Active Refund Window: If an attendee initiates a cancellation request before the event's published refund deadline (e.g., up to 48 hours prior to the event start), the ticket is eligible for a refund.
• Post-Deadline / After Event Closure: Once the designated refund window closes or after the event has started/concluded, tickets become non-refundable and non-exchangeable.
• No-shows: Failure to attend the event does not qualify for a refund.

3. Event Cancellation or Postponement by Organizer

If an event is cancelled by the organizer, or rescheduled and the attendee cannot make the new date:

• Event Cancellation: All ticket holders will receive a 100% full refund of their ticket price.
• Event Rescheduling: If the event date or venue is materially altered, attendees will be provided a minimum 48-hour window to either accept the new schedule or claim a full refund.

4. Refund Processing Window & Payment Source

Depending on your issuing bank or card network, the credit may appear on your statement as "Cashfree Payments" or "myevnt.in".

5. Reserve Hold Protection

To guarantee that attendee refund requests are always honored without delay, myevnt.in operates an automated 20% refund reserve hold on every ticket transaction. This reserve remains locked in the escrow ledger until the refund window expires, ensuring funds are immediately accessible if an authorized cancellation occurs.

6. How to Request a Refund

To request a refund for an eligible booking, follow these steps:

1. Email us at info@myevnt.in or call our help desk at +91 7070466464.
2. Provide your Order ID (found on your ticket confirmation email) and the email address used during checkout.
3. State the reason for your cancellation.

Our support team will verify eligibility with the event organizer and process the refund instruction within 24 hours.